Getting help is straightforward
Annual service or faulty system?
Our friendly and helpful office team will evaluate and advise you of the most appropriate action.
Offering the right support
Annual maintenance is recommended and frequently necessary to maintain warranties. Some faults can be remotely rectified, if this is not possible we will book a suitable appointment.
Keeping specialist systems in safe hands
Heating problems rarely arrive at a convenient time, and specialist systems need more than guesswork when something starts going wrong. We built Berkshire Hampshire Heatpumps Ltd around long-term support, honest advice, and the sort of practical know-how that comes from nearly 20 years of hands-on experience.
We help you stay ahead of breakdowns with careful servicing that protects efficiency, lowers the risk of costly faults, and keeps your system working as it should. As a family-run business, we know trust is earned slowly and lost quickly, as such, customer service is important to us.
What we offer
Why choose us?
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Over 20 years' industry experience
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The first dedicated heat pump service and maintenance company in the UK
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Family-run and approachable
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Multi-faceted support across residential, housing association, council and letting agencies
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Remote assistance including out of hours support
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Honest advice you can trust
Support that goes beyond one visit
Your heat pump should make life easier, not leave you chasing faults, rising energy use, or patchy performance. We specialise in servicing and maintenance of air source units, ground source systems, Ventilation systems, heat recovery units, and pool heating, giving us the scope to support more than a standard service call.
Our engineers assist housing associations, schools, and public sector sites that need reliable, low-disruption maintenance. We offer installation design support, heat loss calculations, BUS grant applications, and ongoing aftercare through our trusted network. Additionally, we are a Mitsubishi Electric accredited installer, NIBE service partner, and preferred contractor for NILAN England & Wales Distributor. We're Trading Standards CTSI Approved Code members and provide reliable workmanship and excellent customer service.
Words from our clients
Such a nice, helpful and down to earth company to deal with... I highly recommend it!!
Why clients choose us
Priority help for vulnerable customers
Dedicated, fast-track emergency assistance for vulnerable individuals in need of urgent heat pump support.
Manufacturer-trained engineers
Highly skilled technicians certified by top heat pump manufacturers to ensure accurate, expert diagnostics.
Long-term system support
Ongoing servicing and maintenance programmes built to maximise heat pump efficiency and longevity over time.
