In the first instance try visiting our help page, this may save you a call out fee.
Our engineers are highly qualified and experienced in diagnosing faults and can offer assistance over the telephone. In many circumstances this can avoid unnecessary call out charges. Nevertheless if they are unable to rectify the issue they will advise you accordingly to ensure the unit is safe and we will organise a timely visit.
If your unit is not working or you have an emergency please call 0118 9333889 or 07881933125 outside office hours
Call out charges, non-service clients
Call out charge for non-service clients £150 +VAT (£180)
Call out charge includes first hour on site, subsequent time is charged at £70 +VAT (£84) per hour or part thereof.
Out of hours call out £250 +VAT (£300)
Replacement parts are charged at manufacturer’s recommended retail price. Quotes will be supplied prior to commencing work.
Office: 0118 9333889
24/7 support line 07881933125