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01189 333 889

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Annual Service

Annual Heat Pump Service

We will arrange to visit the property annually to conduct a general inspection of the unit. This may include, but is not limited to, replacing filters, running tests, reviewing alarm logs, calibrating and making adjustments to the unit as necessary to optimise performance and efficiency.

The Benefits

  • To keep the unit in good working order, optimising efficiency
  • Reduced possibility of breakdowns or failure
  • Enhance reliability and longevity of unit life
  • Servicing records
  • Reduced call out costs
  • Access to out of hours emergency telephone number
  • Priority scheduling for breakdowns

The Service Details

Access to the property
Appointments will be made for the service, however, where access cannot be gained on the agreed date and time and no work can be conducted; in these circumstances we reserve the right to make a charge for a return visit. It is your responsibility to allow us access to the property.

We will contact you when it is time to make an appointment for your next visit. Every effort will be made to accommodate your requirements on dates and timings.

If, whilst carrying out the service, faults with the system are found, these will be detailed on the inspection report. Remedial work to correct these faults will be carried out as part of the service where possible. When a return visit is required to resolve these issues this will be chargeable.

Replacement parts
Where a need for a replacement part is established we will endeavour to fit this using spare parts carried by the engineer. We do not guarantee to always have spare parts available whilst on site and there may be occasions when these need to be ordered from the manufacturer. Where a return visit is needed to fit ordered parts this will be chargeable. Charges may be incurred for the use of replacement parts.

Service records
During each contracted visit the engineer conducting the service will complete a detailed Planned Preventative Maintenance Inspection Report. This report will give in depth information on the checks and adjustments that have been made. It will also detail remedial work carried out including any materials used as well as any further work that may be required. A copy of this will be left at the property.

Price List (ex VAT)

Annual Service Visits include the replacement of filters, where necessary, unless otherwise specified. Prices below are per unit.

Heat Recovery Units – from £165.00
Domestic MVHR systems** – from £145.00
Air Source Units – from £185.00
Ground Source Units – from £250.00
Swimming Pool Units – from £145.00

**Filters not included in service price and are subject to separate charge if required.

heat pump annual service

Please note that where customers have more than one unit, but these operate in a master/slave manner, service prices are available upon request.

For visits in conjunction with diagnosis and repairs, we charge an initial attendance fee which covers the first hour of our time. Any subsequent time after this, is chargeable by the hour.

Initial Call Out Fee – £150.00
Charge per hour thereafter – £75.00

During usual working hours (Monday to Friday between 8am -5pm)

For emergency and out of hours attendances

Initial Call Out Fee – £250.00
Charge per hour thereafter – £75.00

(Any weekday between 5pm–8am and all-day Weekends and Bank Holidays)

Replacement parts

We try to supply genuine replacements parts at the best price. Quotes will be supplied prior to commencing work.

To organise your annual service, please complete the form below:

Click here to download our service agreement form.

Contact Us

If you have a query relating to your heatpump, or need an emergency service, please get in touch with us using the details below:

01189 333 889