We will arrange to visit the property annually to conduct a general inspection of the unit. This may include, but is not limited to, replacing filters, running tests, reviewing alarm logs, calibrating and making adjustments to the unit as necessary to optimise performance and efficiency.
- To keep the unit in good working order, optimising efficiency
- Reduced possibility of breakdowns or failure
- Enhance reliability and longevity of unit life
- Servicing records
- Reduced call out costs
- Access to out of hours emergency telephone number
- Priority scheduling for breakdowns
The Service Details
Access to the property
Appointments will be made for the service, however, where access cannot be gained on the agreed date and time and no work can be conducted; in these circumstances we reserve the right to make a charge for a return visit. It is your responsibility to allow us access to the property.
We will contact you when it is time to make an appointment for your next visit. Every effort will be made to accommodate your requirements on dates and timings.
If, whilst carrying out the service, faults with the system are found, these will be detailed on the inspection report. Remedial work to correct these faults will be carried out as part of the service where possible. When a return visit is required to resolve these issues this will be chargeable.
Where a need for a replacement part is established we will endeavour to fit this using spare parts carried by the engineer. We do not guarantee to always have spare parts available whilst on site and there may be occasions when these need to be ordered from the manufacturer. Where a return visit is needed to fit ordered parts this will be chargeable. Charges may be incurred for the use of replacement parts.
During each contracted visit the engineer conducting the service will complete a detailed Planned Preventative Maintenance Inspection Report. This report will give in depth information on the checks and adjustments that have been made. It will also detail remedial work carried out including any materials used as well as any further work that may be required. A copy of this will be left at the property.
Reduced call out charges
Customers with a valid service agreement have the benefit of a reduced call out rate of £120 + VAT per visit which includes the first hour, with additional hours charged at £55 + VAT per hour.
Providing one annual service visit to include replacement filters where necessary and any consumables used:
Heat recovery units & domestic MVHR systems
For example: Nilan VP18, Nibe 200, 205, 360, 370, 470
£165 +VAT £198(inc) quarterly £49.50
Air source units
For example: Nibe Fighter range – 2005, 2015, 2016, 2020, 2025, Mitsubishi range
£185 +VAT £222(inc) quarterly £55.50
Ground source units
For example: Nibe 1120, 1140, 1145, 1220, 1240, 1245, 1330, Water Furnace
from £225 +VAT £270(inc) quarterly from £67.50
For clients with current service agreement also benefit from reduced call out and hourly labour fees:
Reduced call out charge £120 +VAT (£144), this includes first hour on site. Subsequent time is charged at £55 +VAT (£66) per hour or part thereof.
Call out charges, non-service clients
Call out charge for non-service clients £150 +VAT (£180)
Call out charge includes first hour on site, subsequent time is charged at £70 +VAT (£84) per hour or part thereof.
Out of hours call out £250 +VAT (£300)
We try to supply genuine replacements parts at the best price. Quotes will be supplied prior to commencing work.